Return Policy

Last updated:

At Categoryspecial, we want you to be completely satisfied with your garden décor purchase. If for any reason you are not satisfied with your order, we are here to help. This Return Policy explains our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

Return Eligibility

We accept returns for most items within 30 days of delivery. To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging with all tags attached
• You must have the original receipt or proof of purchase
• The return request must be initiated within 30 days of receiving the item
• The item must not be marked as final sale or non-returnable

Items that show signs of use, wear, damage, or modification will not be accepted for return. We reserve the right to refuse returns that do not meet our eligibility requirements.

Non-Returnable Items

Certain items cannot be returned due to their nature or for hygiene and safety reasons. Non-returnable items include:

• Custom or personalized items made specifically to your specifications
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Gift cards and promotional vouchers
• Items that have been used, assembled, or installed
• Items with missing parts, tags, or original packaging
• Clearance or heavily discounted items (unless defective)
• Items purchased more than 30 days ago

If you have questions about whether an item is eligible for return, please contact our customer service team before initiating a return.

Damaged or Defective Items

We take great care in packaging and shipping our products. However, if you receive a damaged or defective item, please contact us immediately. For damaged or defective items, we ask that you:

• Contact us within 7 days of receiving the item
• Provide photographs clearly showing the damage or defect
• Keep all original packaging materials until the claim is resolved
• Provide your order number and a description of the issue

Once we verify the damage or defect, we will provide a prepaid return shipping label and offer you the choice of a full refund, replacement, or store credit. We may also arrange for the carrier to pick up the item from your location.

Shipping Damage

If your package arrives with visible damage to the exterior packaging, please document the damage with photographs before opening. If possible, note the damage with the delivery carrier at the time of delivery. This documentation helps us file claims with shipping carriers and ensures a smooth resolution.

How to Initiate a Return

To start the return process, please follow these steps:

Step 1: Contact Us

Reach out to our customer service team through one of the following methods:

• Email: helpdesk@categoryspecial.world
• Phone: +1 (970) 667-3419
• Contact form on our website

Please include your order number, the item(s) you wish to return, and the reason for the return.

Step 2: Receive Return Authorization

Once we review your request, we will send you a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your item back to us. Please do not send items back without first receiving an RMA number, as unauthorized returns may not be processed.

Step 3: Pack Your Item

Carefully pack the item in its original packaging if possible. If the original packaging is not available, use appropriate packaging materials to protect the item during transit. Include the RMA number on the outside of the package.

Step 4: Ship the Item

Ship the item to the address provided in your return instructions. We recommend using a trackable shipping service and purchasing shipping insurance to protect against loss or damage during transit. You are responsible for return shipping costs unless the item is defective or was shipped in error.

Return Shipping Costs

Return shipping costs are handled as follows:

• Customer-initiated returns: The customer is responsible for all return shipping costs
• Defective or damaged items: We will provide a prepaid return shipping label at no cost to you
• Items shipped in error: We will provide a prepaid return shipping label at no cost to you
• Exchanges: Return shipping is at the customer's expense; we cover shipping for the replacement item

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Refund Process

Once we receive and inspect your returned item, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

Refund Timeline

• Inspection: Items are typically inspected within 2-3 business days of receipt
• Approval notification: You will receive email confirmation within 1 business day of inspection completion
• Refund processing: Approved refunds are processed within 3-5 business days
• Bank processing: Your bank may take an additional 5-10 business days to post the refund to your account

Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card purchases: Refunded to the original card
• Other payment methods: Refunded through the same payment provider
• Store credit: May be offered as an alternative and is available immediately

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery
• Items with visible signs of use or wear

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow our standard return process and place a new order for the desired item. This ensures the fastest processing time for your exchange.

Alternatively, you may request an exchange when contacting our customer service team. We will do our best to accommodate your request, subject to product availability.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your bank account or credit card statement again
• Contact your credit card company, as processing times may vary
• Contact your bank, as some institutions have different posting times
• If you have done all of the above and still have not received your refund, please contact us

Sale Items

Items purchased on sale or with promotional discounts may be subject to different return policies. Please check the specific terms and conditions associated with any sale or promotion. Generally, sale items may only be exchanged or returned for store credit unless they are defective.

International Returns

For international orders, the customer is responsible for all return shipping costs, including any customs duties, taxes, or fees associated with the return shipment. Please contact our customer service team for specific instructions regarding international returns.

Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The Return Policy in effect at the time of your purchase will apply to that transaction.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

Categoryspecial
425 W 4th St, Ste 105, Loveland, CO 80537, USA
Phone: +1 (970) 667-3419
Email: helpdesk@categoryspecial.world

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Mountain Time, and Saturday, 10:00 AM to 4:00 PM Mountain Time.